Chili's's way to appologize...

On the first day of 2013, we went to chili’s to have our first dinner of 2013. We decided to have a big feast because it is the first day of 2013 and we'd like to start it with a big feast. Hahaha.. So much with my resolution to be on diet and to berjimat cermat... But hey, it is the first day of 2013, give me a break.. Haha...

So, we ordered triple dipper for entree, New York strip steak for me, rib steak for hubby and kid’s meal for raheel. After placing our order, kid’s meal and entree came and we started eating, bite by bite and eagerly waiting for our main course. However, after more than 45 minutes of waiting our food still haven’t reach our table. Entree are long gone to our tummy, Drinks already quater glass left, yet the main course still out of sight. This is weird, feeling that may be something is wrong, hubby asked the waiter about our food. He checked in the kitchen and shortly the manager approach us to explain the situation. The person that took our order had keyed in the order but it got lost on its way to the kitchen - system down la that time.

The manager offered to get our food ready in 8 minutes but we refuse because we already tired of waiting plus our tummy was filled with the entree and lemonade. We decided to leave and find food in other place. The manager expressed their apollogy dearly and before we leave he gave us an envelope. Inside that was 10 X RM10 vouchers! Wow! We were suppose to feel upset leaving the restaurant without getting our food and i being me will usually started cursing and swear i will not come again to the restaurant. But after seing that 100 ringgit voucher, it all turn into smiling all the way and we started planing for our next visit to chillis. Hahaha.. What a clever strategy they have!